Can I cancel my order?
If you are paying Cash on Delivery, you can cancel for free within 24 hours of submitting your order. After that, you will only be charged the SR 99 fee for Jm3ly, and the 189 fee for Express. For Jybly Books, you will be charged the SR 69 processing fee.
If you are paying via bank transfer or credit card, you can cancel for free within 5 days of submitting your order. After that, you will only be charged SR69, SR 99 or SR 189, depending on the service selected.
however, after your items are shipped out from our international facility, you cannot cancel or return your order, as it is difficult to return the items to the vendor.
What is the return policy?
We will do our best to process all customer requests, such as returning the items to the merchant, free of charge. However, after your items are shipped out from our international facility, you cannot return the items, as it is difficult to return the items to the vendor.
How long does it take to receive my order?
For Jm3ly orders (SR 99) , it usually takes 3-5 weeks from the date that we receive the items at our international facilities.
For Express orders (SR 189 per vendor) , it takes 9-14 days from the date the we receive the items at our international facilities.
For books, it usually takes between 3-6 weeks.
Do I need a credit card?
Not necessarily. We buy the product(s) on your behalf. and you can pay cash on delivery.
Some orders that are over SR 2,500 in value will require an upfront payment.
If you live outside of Jeddah, you may transfer the money to our bank account in advance.
Will you give me an address in the US?
Unlike other companies, we will buy the product on your behalf, insuring you a risk-free and hassle-free shopping experience.
Are there limits to what I can order?
Items such as batteries, glues, drones, magnetic goods, and/or harmful substances, cannot be shipped due to Saudi Customs law.
Can I order medicine?
Supplements and vitamins are usually acceptable orders, and can be shipped to Saudi Arabia. However, prescription drugs cannot be ordered.
What is the shipping rate?
The rate is SR 29 per pound for Jm3ly, and SR 39 for Express.
For Jybly Books, you will only be charged a processing fee (SR 69). There are no international shipping fees.